Please note that while appointment times are approximate, our dedicated team ensures all patients receive a call from a doctor by the end of the day for quality care.
THIS SERVICE IS
FREE
FOR BC RESIDENTS
open
7
Days a week
see a doctor
ONLINE
today
HOURS:Mon - Fri: 8am - 9pmSat - Sun: 8am - 4pm(Holidays may vary)CONTACT:Email: telehealth@vivacare.ca Address: #1026 - 10153 King George Blvd, Surrey, BC, V3T 5X4
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Overview
If you are a resident of BC with a valid Personal Health Number you are qualified for this free telehealth service no matter where you live. Viva Care believes in providing the best quality of care and making it easily accessible to all. We recognize that it isn’t easy for you to come into a medical clinic. That is why we are proud to introduce this service to allow you to accomplish your medical needs from the comfort of your current location. We are the only group that allows you to see a doctor via video or phone call and have the opportunity to see the same physician in one of our clinics in person.
We offer this service in the following languages: English, Cantonese, French, Hindi, Korean, Mandarin, Punjabi, Tagalog, Urdu.
Please be aware that there is a $50 NO SHOW fee.
Types of services
- General Health Check Ups
- Prescription Refills (Rx sent to your pharmacy!)
- Review Your Lab Results
- Medical Counselling
- Check Your Symptoms
- For Urgent Care or Emergencies Please Visit Your Nearest Hospital or Dial 9-1-1
OUR TELEHEALTH POLICIES (please read before booking)
Visit Qualifications & Reminders
Cancellation & No Shows
Zero Tolerance Policy
Ready to Book an Appointment?
Frequently asked questions
You need to be a resident in British Columbia with a valid Personal Health Number to qualify for this free service.
Consult a doctor directly from your smartphone, tablet, or computer. Don’t wait in long clinic wait times when you can see a doctor within minutes from the comfort of your own home!
Simple! Click Book Now and select whether you prefer the first available appointment, a phone call appointment or a video call appointment. Fill in your details then select the date and time that works best for you!
Just wait! You will either be given a phone call on the number you provided, or you will receive a text/email with a link to your video call.
To give you better care and assessment, if you require our Telehealth Doctors to analyze a photo of your affected area such as skin rashes, disease, acne, closer look of tonsils, and more. Please email photos with
Subject line:
URGENT: PHOTOS (last name, first name)
to telehealth@vivacare.ca before your appointment time. The coordinator on duty will attach to your patient chart prior to your appointment.
We’re sorry for the inconvenience. Our goal at Viva Care Telehealth is to make your life as easy as possible when it comes to consulting with a physician. Our doctors may fall behind schedule trying to assist every patient to the best of their abilities but they do get to every appointment before the end of the day The benefit of Telehealth is that you can carry on with your day as normal, until you receive a phone call from our doctor, rather than having to wait at a clinic for hours.
To cancel your appointment please click here.
What people are saying
"Was able to get a same-day telehealth appointment and received a call from the doctor within 30 minutes of booking. Faxed my refill prescription to my local pharmacy right away."
“Very good service, I 100% recommend. I spoke with Dr. Mehrnoosh Shamsi who is very intelligent and helpful. She listened to everything, answered all my questions and ordered the tests I needed to determine whats causing my issues.”
“Been having an ear ache that has been over a week. Tried getting a spot with my family doctor but is over a week away. I got a spot within an hour.”
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