TELEHEALTH ZERO TOLERANCE POLICY
(ANTI BULLYING/HARRASMENT/ABUSIVE BEHAVIOUR POLICY)
The Viva Care Telehealth Inc. is committed to providing a safe, secure and respectful environment for all patients , doctors and staff.
Words that make others feel threatened or demeaned will not be tolerated and decisive action will be taken to protect patients, doctors and staff.
Disruptive Behavior: The Viva Care Telehealth Inc. considers the use of inappropriate words, actions or inactions as disruptive behavior.
Abusive language and yelling Disrespectful or demeaning language/comments Remarks, jokes or innuendos that degrade, ridicule or offend Discriminatory remarks Threats or threatening behaviour Bullying Sexual Harassment Immediate action will be taken when incidents described above occur.
In case or Emergency, please dial 911 for any Urgent care that requires physical immediate care
If need any help: please contact us at: telehealth@vivacare.ca and one of our Viva Care Telehealth Coordinators on duty would be glad to help you Mondays-Sundays during Office times with any: Rx queries, health-related questions Response times 30mins-24 hours