EVERYTHING YOU NEED TO KNOW BEFORE YOUR TELEHEALTH APPOINTMENT
To give you better care and assessment, if you require our Telehealth Doctors to analyze a photo of your affected area such as skin rashes, disease, acne, closer look of tonsils, and more. Please email photos with
Subject line:
URGENT: PHOTOS (last name, first name)
to telehealth@vivacare.ca before your appointment time. The coordinator on duty will attach to your patient chart prior to your appointment.
HOW TO QUALIFY FOR FREE PRESCRIPTION DELIVERY
We’re proud to announce our Rx Delivery Program brought to you by Viva Care Telehealth. See a doctor online and get your prescription delivered right to your front door for free! Delivery takes 1-2 business days after your Telehealth appointment. Free for all BC residents! To qualify for this service please select Plitio pharmacy as your pharmacy of choice when booking your Telehealth appointment. Alternatively, you may select any pharmacy in BC and we can fax your prescription for you to pick up!
If you don't receive your phone call on time
We’re sorry for the inconvenience. Our goal at Viva Care Telehealth is to make your life as easy as possible when it comes to consulting with a physician. Our doctors may fall behind schedule trying to assist every patient to the best of their abilities but they do get to every appointment before the end of the day The benefit of Telehealth is that you can carry on with your day as normal, until you receive a phone call from our doctor, rather than having to wait at a clinic for hours.